Last Updated: December 2025
1. General Refund Policy
At Web6 Digital L.L.C-FZ (“Web6 Digital”, “we”, “our”, or “us”), we strive to deliver high-quality services and training. Due to the nature of digital products and IT services, refunds are limited and only granted under the conditions described below.
By purchasing our services or courses, you acknowledge and accept this policy.
2. Refund Policy for Digital Training & Online Courses
Because digital training and educational content are delivered electronically, all sales of e-learning, downloadable files, and online courses are final once access has been provided.
Refunds are not available if:
- You change your mind or no longer wish to use the course
- You fail to meet your own technical requirements
- You misuse, share, or download course content
- Access was already provided (email sent or account activated)
Refunds may be considered only if:
- The purchased content was unavailable due to technical issues caused by Web6 Digital
- You were charged twice for the same course
3. Refund Policy for IT Services & Support
Refunds are not available once service has been performed, scheduled, delivered remotely, or technically initiated.
Refunds may be approved only if:
- You paid for a service not delivered at all
- A payment was processed twice by error
- The service cannot be delivered due to technical limitations directly caused by Web6 Digital
If support was provided (remote access, consultation, diagnosis), no refund applies.
4. Cancellation Policy
4.1 Course Cancellations
If access to a course has not yet been activated, you may request cancellation within 24 hours of purchase.
After activation or login access → no cancellation is possible.
4.2 IT Service Cancellations
Bookings or scheduled services may be cancelled with at least 24 hours’ notice.
Otherwise, cancellation fees may apply up to 100% of the service cost.
5. Subscription & Recurring Payments (If Applicable)
If subscription plans or recurring services are offered, cancellation policies will be displayed at the time of purchase.
Refunds for recurring charges are not provided once the cycle has started.
6. Chargebacks & Disputes
Before opening a dispute or chargeback with your bank or payment provider, you agree to contact us at support@web6digital.ae so we can investigate and resolve the issue.
Unjustified chargebacks will result in termination of service access and may be subject to legal action under UAE law.
7. Processing of Approved Refunds
If a refund is approved:
- It will be issued via the original payment method
- Processing time may take 7–14 business days
- Transaction fees from payment processors (Stripe, Checkout.com, PayTabs, Wio, or banking fees) may be deducted and are non-refundable
8. Governing Law
This policy is governed by the laws of the United Arab Emirates. Any disputes shall be resolved in UAE courts.
9. Contact Information
For refund or cancellation requests, contact us:
📧 Email: info@web6digital.ae
📍 Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al
Sheba, Dubai, U.A.E.
🌐 Website: web6digital.com